No Evil Lasts More Than 96 Hours (ASQ Case Study)
Book Details
Author(s)
Ted Schaar
Publisher
ASQ Quality Press
ISBN / ASIN
B005EN0774
ISBN-13
978B005EN0779
Sales Rank
#804,995
Marketplace
United States 🇺🇸
Description
Movistar Argentina’s No Evil Lasts More Than 96 Hours team targeted reducing defects in the posting of customer payments.
Six Sigma and quality tools such as brainstorming, gemba interviews, affinity diagrams, 5 whys, 5 hows, and multivoting helped lower the defect rate from 12.4 percent to 5.8 percent.
The interval needed to post payments was shortened from seven minutes to three seconds, average allocation time was decreased from five days to two days, and rework was reduced by 68 percent.
The expected annual benefit is $184,000.
Six Sigma and quality tools such as brainstorming, gemba interviews, affinity diagrams, 5 whys, 5 hows, and multivoting helped lower the defect rate from 12.4 percent to 5.8 percent.
The interval needed to post payments was shortened from seven minutes to three seconds, average allocation time was decreased from five days to two days, and rework was reduced by 68 percent.
The expected annual benefit is $184,000.
