Business Protocol Handbook

Make sure you stand out for all the right reasons. Etiquette is about more than manners at the dinner table. Courtesy can get you noticed ... and even help you advance your career. With the Business Protocol Handbook, you'll know what to do in every situation.

You'll learn:

* The importance of a handshake, and how to deliver one
* The right and wrong times for small talk with a client
* Three tips for composing business e-mails
* How to treat a VIP in your office
* How to show appreciation
* Five rules to keep in mind at a business lunch
* How to deal with difficult callers
* The most offensive thing an employee can do in the office
* And much more!

You'll also get answers to six frequently asked questions from Letitia Baldrige, who's considered "America's foremost authority on manners." Her dozens of books on manners, design and entertainment and her columns in the Administrative Professional Today newsletter make her a terrific source for solutions to workplace dilemmas.

Unsure how to react when something embarrassing or awkward happens? Business Protocol Handbook also contains guidance on sticky situations from Peter Post, author of The Etiquette Advantage in Business and great-grandson of etiquette guru Emily Post.

Don't miss out on outstanding business opportunities just because you're unclear on business protocol. Use Business Protocol Handbook as an etiquette class and never be at a loss for words or actions again. When a tricky situation arises, you'll know how to handle it.