REACHING THE STRATEGIC EDGE

Business Process Reengineering
 Introduction
 Business Process Reengineering
 What Is The Business Process?
 Core Business Process
 Different Forms Of Business Process Reengineering
 Definition Of BPR
 Key Elements In Reengineering Process
 Focus In Reengineering Process
 Generic Business Processes Of A Firm Needing Redesign
 Rationale Of BPR
 Implementing BPR In Organization
 BPR Approach
 Steps In BPR
 The Role Of Information Technology In BPR
 Central Thrust Of BPR
 Problems Of BPR
Benchmarking
 What Is Bench Marking?
 The Benchmarking Process
Total Quality Management
 The TQM Concept
 Implementing TQM
 Principles Guiding TQM
 TQM And Traditional Management Practice

Six Sigma And Management
 What Is Six Sigma?
 Focus Areas In Six Sigma
 Six Sigma Méthodologies
 What’s New About Six Sigma
 Key Characteristics Of Six Sigma
 Importance Of Six Sigma In Organization
 Six Sigma Act As A System Of Management
 Six Themes Of Six Sigma