Total Quality Management Revised Edition : For Anna University

Description Total Quality Management refers to an integrated approach bymanagement to focus all the functions and levels of an organizationon quality and continuous improvement. Over the years total qualitymanagement has become very important for improving a firm'sprocessing capabilities in order to sustain competitive advantages.This book focuses on encouraging a continuous flow of incrementalimprovements from the bottom of the organization's hierarchy.Several technical topics are revised for the present context andtheir relevance to the Indian industry is emphasized. Offers readers a comprehensive coverage of total quality management Design for Six Sigma is covered in the chapter on quality by design Revised updates on quality standards like ISO 9000 and ISO 14000 series, and other sector-specific standards like TL 9000 have been included Many case studies, including Indian cases and examples, have been added Includes PowerPoint slides and a solution manual for instructors Includes four university model question papers and solutions for two model question papers Preface to the Revised Edition Preface PART ONE: Principles and Practices 1. Introduction 2. Leadership 3. Customer Satisfaction 4. Employee Involvement 5. Continuous Process Improvement 6. Performance Measures PART TWO: Tools and Techniques 7. Benchmarking 8. Quality Management Systems 9. Environmental Management System 10. Quality Function Deployment 11. Quality by Design 12. Failure Mode and Effect Analysis 13. Total Productive Maintenance 14. Management Tools 15. Statistical Process Control 16. Taguchi's Quality Engineering Appendix References Model Question Papers