Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]   [VALUE STREAM MGMT FOR THE LEAN] [Paperback]

Many organizations believe that the majority of cost are in production and focus almost every resource to it. In reality up to 70% of the cost can be reduced from the office environment. Amazing insights to waste elimination and improve communication. This book will teach you new methods of improving your business starting with the "Voice Of the Customer" and who is each department's customer. This will filter the VOC desires through every business element of the company. The result are drastically reduce cost + lead time and delighted customers. This book has many templates and examples on the complimentary CD.