Retail Sales & Customer Service Training - Volume 2

Performing Retail Sales & Customer Service will then move on to various sales techniques - outlining why a particular method is used and how this is advantageous in a selling environment – with sections on advanced techniques such as value-add selling and positive pitching. A comprehensive guide to Point of Sale (POS) is also covered.

We discuss;

Greetings
Discovery
Offering the Solution
Creating Interest with Features & Benefits
Overcoming Objections
Closing the Sale
Additional Selling Techniques
Point of Sale (POS)
Phone Calls, Emails & Internet Sales
Complaints Handling & Store Security