Total Quality Management

Total Quality Management (TQM) is a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.

This book is divided into 44 brief chapters which explains all the concepts of TQM. The topics are divided into chapters so that it becomes easy for students and learners to comprehend and remember the concepts. A perfect study guide for students.

Kindly look at the preview for TOC and better understanding of the book. Please provide us your feedback.