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![The Executive Guide to Call Center Metrics [Paperback] [2004] James C Abbott](https://www.ebooknetworking.net/books/B00/CKZ/bigB00CKZCDBM.jpg)
![[ { THE EXECUTIVE GUIDE TO CALL CENTER METRICS } ] by Abbott, James C (AUTHOR) Aug-27-2012 [ Paperback ]](https://www.ebooknetworking.net/books/B00/GUE/medB00GUER4QI.jpg)
