Manager of the future ~ The role of the Store Manager and Leader in the art of excellence

Quality of work, quality of life, quality of foodstuffs, air quality ... Quality is the term for the next few years.
Increasingly talk and more and more people require it.
Achieved economic well-being now search quality, in everything.

This book aims to be a small contribution to the continuous improvement of the service that it offers in store.

The work is very complex: involves considerable professional knowledge, linguistic, cultural ... As the study is thorough, the work is the result of empirical experiences.

This of course leads to an infinite number of
Professional realities, each with its own peculiarities, supports of the personality of the Store Manager.
In writing I have tried to use plain language.

The theoretical aspect of the matter is reduced to the essentials, with emphasis on the practical aspect, some concepts are deliberately repeated, to highlight its importance.
The text comes from my experience of worker and coordinator of people, and I am convinced that the subject, so vast and with many different professional realities, it can never be exhausted in a text.

It is imperative then the contribution of each one of us is a team effort.

Take the opportunity to improve.
I'm sure you'll find something special in these pages, an interesting device, a fascinating thought, the strength of an idea.
Even if it is only a single sentence.
But that will move in a special way or simply see things in another way I feel really lucky.
I hope you have the success you deserve.
Work with enthusiasm!
Giuseppe Arena