Development of a sustainability strategy for an eGovernment Innovation Center (iimt Executive MBA and Diploma Papers)

In just twenty years, the term eGovernment (electronic government) has become pervasive and several governments have put in place a series of initiatives towards the provision of eGovernment services for citizens and businesses aiming at improving interactions, efficiency and to adapt to societal changes. Initial studies were quite optimistic regarding the potential and evolution of eGovernment. Models predicted a transformation of governments and evolution towards seamless interaction with citizens. The current situation shows that eGovernment presents great defies, not only technological ones, but also organizational, societal, political or legal. The situation is Switzerland is quite particular. Despite an excellent telecommunications infrastructure and economic competitiveness, eGovernment benchmarks rank Switzerland well below comparative countries. This is in part due to the federal structure of the political institutions. The Information and Communications Technology (ICT) industry continue to grow despite the economic turmoil. However, governments lag behind the private sector in terms of electronic sophistication. There is clearly a huge potential for eGovernment improvement. Several initiatives exist in Switzerland to improve the eGovernment situation. However, these initiatives usually focus on specific subjects instead of following an interdisciplinary approach making progress lengthy.