SOME METHOD SOME MADNESS
Book Details
Author(s)MITHAL
PublisherMHE
ISBN / ASINB00EE8RZSO
ISBN-13978B00EE8RZS4
Sales Rank2,640,991
MarketplaceUnited States 🇺🇸
Description
In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever-changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those individuals who are involved with the BPO industry in one way or the other, and also for those who aspire to carve a career in the realm of BPO.
The author with his long association and career with the industry has aimed to make this an 'insider's story', capturing the methods employed for success amidst the madness that goes on in the world of BPO.
"I am glad to see a work of this nature being published about the BPO industry that has been such an integral part, both as a participant and as a catalyst, of the India growth story in the last two decades."
Ranjit Narasimhan - presently CEO of Shikshaa Edutech Ltd, a company focused on Technology assisted Learning and, till recently, President and CEO of HCL Technologies Ltd-BPO Services.
"This book adds to the present store of knowledge in the sense that it offers the author's unique perspectives based on his own unique experiences."
Sanjdip Kandhari, National Head,Customer Service for Business Services ,Vodafone India Ltd
"As a memoir of a senior and respected professional, who has worked with three leading companies in the BPO industry, it suits the target market and should be of interest to management practitioners and professionals, and youngsters who want to make a career in this field. Many situations described in the book are familiar to me. I can say that the author's solutions and learnings offer good perspective."
Sujit Baksi, President - Corporate Affairs and Business Services Group for Tech Mahindra (a leading global systems integrator and business transformation consulting organization) and Executive Chairman of Mahindra Satyam BPO Board
The author with his long association and career with the industry has aimed to make this an 'insider's story', capturing the methods employed for success amidst the madness that goes on in the world of BPO.
"I am glad to see a work of this nature being published about the BPO industry that has been such an integral part, both as a participant and as a catalyst, of the India growth story in the last two decades."
Ranjit Narasimhan - presently CEO of Shikshaa Edutech Ltd, a company focused on Technology assisted Learning and, till recently, President and CEO of HCL Technologies Ltd-BPO Services.
"This book adds to the present store of knowledge in the sense that it offers the author's unique perspectives based on his own unique experiences."
Sanjdip Kandhari, National Head,Customer Service for Business Services ,Vodafone India Ltd
"As a memoir of a senior and respected professional, who has worked with three leading companies in the BPO industry, it suits the target market and should be of interest to management practitioners and professionals, and youngsters who want to make a career in this field. Many situations described in the book are familiar to me. I can say that the author's solutions and learnings offer good perspective."
Sujit Baksi, President - Corporate Affairs and Business Services Group for Tech Mahindra (a leading global systems integrator and business transformation consulting organization) and Executive Chairman of Mahindra Satyam BPO Board
