ITIL V3 Foundations of IT Service Management; 7 Hour Audio Review Based on IT Infrastructure Library® for ITIL® v3 and ITIL; 7 Hours, 7 Audio CDs

The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL. This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. Upon successful completion of the education and examination components related to this certificationcandidates can expect to gain knowledge and understanding in the following areas: * Service Management as a practice * Service Lifecycle * Key Principles and Models * Generic Concepts * Selected Processes Selected Roles * Selected Functions * Technology and Architecture * ITIL Qualifications Scheme7 Hours, 7 Audio CDs. Presented by professional speaker and subject area expert. Recorded in studio.