Store Detective 101 - Essential Basics of Retail Security

This book is not a detailed coverage of the issues in loss prevention nor is it a philosophical explanation of the "whys" of theft. It is intended to clarify the role of store security and to discuss store employee responsibility as front line loss prevention. This Manual is written to be used as a quick guide to understanding shoplifting, types of shoplifters, common techniques, and apprehension procedures. This is a basic manual for those commencing careers in the retail environment. For contract organizations needing to get staff on the floor this manual will help train the staff to the operational point. The author of the book, Katherine Matak, spent 20 years in the security contract industry. Her firm was renowned in British Columbia for having low turnover in staff and superior results in the field. Through the process of filling last minute contract guard and retail detective call-outs by clients she eventually wrote a manual to assist her supervisors in training employees as well as providing her new employees with a reference manual. This book gets you operational and in the field. But it is just the beginning - a starters manual. Experience as a store detective comes with training, further education, and experience. Enjoy the start!