5-Star School: How to Think Like a 5-Star Service Provider and Make a Quality First Impression (5-Star Service Guide Book 1)

Every successful salon owner understands that top-notch service is critical to business profitability and longevity. Written for salon owners, this popular startup guide shows you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service - what customers want, deserve and expect - and how to win customer loyalty by delivering the ultimate customer experience.

• Love to Go There, But
  
• What Customers Expect from a 5-Star Salon
  
• Learning from 5-Star Leaders in Other Industries
  
• How to Get Your Staff to Understand VIP Service
  
• What You See is What You Get
  
• Don't Get Bored with the Basics
  
• Why It's Important to Remodel Your Salon
  
• Front Desk Greatness

In today's highly competitive salon and spa marketplace, a business needs more than excellent products, good technical service, efficient procedures, and competitive prices to give the ultimate 5-star experience. It also needs to connect with its customers through authentic, human-to-human interactions that satisfy not only their practical needs, but their emotional wants as well. We never said that owning your own salon/spa business would be easy, but let us take you on a 5-star journey that will set your salon business apart from all the salons in your area.



Do you have dreams of owning a more successful retail beauty salon? Then you must check out The Salon Owners Guide to Wealth and The Start-up Guide for Opening, Remodeling & Running a Successful Beauty Salon written by four time Best Selling Beauty Authors Jeff Grissler and Eric Ryant which will set you on a path that will lead you and your salon to financial success.