5-Star School: How to Create 5-Star Communication in the Salon Between Customers and Staff (5-Star Service Guide Book 2)

Every successful salon owner understands that top-notch service is critical to business profitability and longevity. Written for salon owners, this popular startup guide shows you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service - what customers want, deserve and expect - and how to win customer loyalty by delivering the ultimate customer experience.

• It Starts with the Greeting
  
• It Continues Throughout the Visit
  
• Salon Talk
  
• Dealing With and Resolving Conflict
  
• How to Say No

In today's highly competitive salon and spa marketplace, a business needs more than excellent products, good technical service, efficient procedures, and competitive prices to give the ultimate 5-star experience. It also needs to connect with its customers through authentic, human-to-human interactions that satisfy not only their practical needs, but their emotional wants as well. We never said that owning your own salon/spa business would be easy, but let us take you on a 5-star journey that will set your salon business apart from all the salons in your area.


Do you have dreams of owning a more successful retail beauty salon? Then you must check out The Salon Owners Guide to Wealth and The Start-up Guide for Opening, Remodeling & Running a Successful Beauty Salon by four time Bestselling Beauty Authors Jeff Grissler and Eric Ryant which will set you on a path that will lead you and your salon to financial success.