India's Online Public Grievance Mechanism: Case Studies 2013
Book Details
Author(s)Veeresh Malik
PublisherVeeresh Malik
ISBN / ASINB00JRE5V8Q
ISBN-13978B00JRE5V83
Sales Rank99,999,999
MarketplaceUnited States 🇺🇸
Description
One promise that the expected new government in India makes is - lesser misgovernance. Which also implies better service delivery of governance.
What are the tools here?
This book explains, briefly, how the online "PG CELL" or "Public Grievance Cell", staffed mainly by young officers from the civil services working in a flat and audited as well as accountable structure, are quietly taking forward something which is more than just a revolution, but a totally new way of working and thought processes in the otherwise moribund and kafkaesque Government we have in India.
Almost seven decades after India's Independemce one of the commonest refrains is that "nothing will change", and not without justiifiable reason too. The "system" as we know it in India is so anti-people that anything said about its kafkaesque machinations would not be enough.
But in every cloud a silver lining, in every hour before dawn, a ray of light, and in every online effort, a level of accountability as well as transparency that promises to leap-frog what other countries have achieved after centuries of freedom.
The online public grievances cell is one such attempt to enforce a fairly open ended system to ensure service delivery by a huge government machinery known for exactly the opposite. The main reason for that is, very simply, the total lack of awareness of the concept that the Government is here to serve the People.
As against the existing understanding by many or almost everybody in Governance that the people are there in servitude to the Government.
With a new Government and a new form of Government round the corner, the online grievance redressal mechanism becomes even more important, also because it has a host of internal and external audit functions, which do not simply go away.
In addition, the facility to file an online "public grievance" is free, available in multiple languages, and is, over the last few years, being finessed at every step.
Available to everybody from anywhere, if you have anything to do with India, you can not not be aware of this tool for better governance.
And nor will you have the easy out of saying "nothing will change".
Because this gives you the option to be the change.
I've written this short book in a very simple format, covering some of the PGs (Public Grievances) that i've filed till the end of 2013, and then at the end, included a basic "how to" manual.
Simple?
Do read this and let me know.
And be a part of trying to improve things in India.
Because now you can. Like never before. At the touch of a keyboard.
And if you have any questions, please feel free to eMail me.
Update June 2013 - the Prime Minister of India has announced that resolution of Public Grievances will be amongst his top-3 priorities (the other two being defence and centre-state relationships). This book has been updated in that context and some of the older case studies, now resolved to some extent, are updated too.
What are the tools here?
This book explains, briefly, how the online "PG CELL" or "Public Grievance Cell", staffed mainly by young officers from the civil services working in a flat and audited as well as accountable structure, are quietly taking forward something which is more than just a revolution, but a totally new way of working and thought processes in the otherwise moribund and kafkaesque Government we have in India.
Almost seven decades after India's Independemce one of the commonest refrains is that "nothing will change", and not without justiifiable reason too. The "system" as we know it in India is so anti-people that anything said about its kafkaesque machinations would not be enough.
But in every cloud a silver lining, in every hour before dawn, a ray of light, and in every online effort, a level of accountability as well as transparency that promises to leap-frog what other countries have achieved after centuries of freedom.
The online public grievances cell is one such attempt to enforce a fairly open ended system to ensure service delivery by a huge government machinery known for exactly the opposite. The main reason for that is, very simply, the total lack of awareness of the concept that the Government is here to serve the People.
As against the existing understanding by many or almost everybody in Governance that the people are there in servitude to the Government.
With a new Government and a new form of Government round the corner, the online grievance redressal mechanism becomes even more important, also because it has a host of internal and external audit functions, which do not simply go away.
In addition, the facility to file an online "public grievance" is free, available in multiple languages, and is, over the last few years, being finessed at every step.
Available to everybody from anywhere, if you have anything to do with India, you can not not be aware of this tool for better governance.
And nor will you have the easy out of saying "nothing will change".
Because this gives you the option to be the change.
I've written this short book in a very simple format, covering some of the PGs (Public Grievances) that i've filed till the end of 2013, and then at the end, included a basic "how to" manual.
Simple?
Do read this and let me know.
And be a part of trying to improve things in India.
Because now you can. Like never before. At the touch of a keyboard.
And if you have any questions, please feel free to eMail me.
Update June 2013 - the Prime Minister of India has announced that resolution of Public Grievances will be amongst his top-3 priorities (the other two being defence and centre-state relationships). This book has been updated in that context and some of the older case studies, now resolved to some extent, are updated too.
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