Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently (Managed Services Operations Manual: ... and Managed Service Providers Book 1)
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
This is a massive 1,300-page, four-volume set of books on Standard Operating Procedures for Technology Consultants. Topics in the 4-book set include: - Getting Started - Finances - Sales Marketing - Client Management - Employees and H.R. - Company-wide Policies - Technical Support Policies and Procedures - Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more!)