The Transportation Service Managers Referance Book

During numerous years in the Vehicle service industry, I recognized that most of the managerial skills that I initially learned were by informal training, only after years of seminars and workshops did I acquire the information to become a truly effective Service manager. I have condensed the most relevant information in this book. I believe this is a comprehensive source for industry best Practices and benchmarking methods used to calculate service department efficiency and drive profitability. This book strives to provide that reference source for all service department managers regardless of experience.