Vineet Nayar on Achieving Success by Putting Employees First, Customers Second

Nelson Mandella, Mahatma Ghandi, Martin Luther King Jr. They all had something in common: the ability to inspire people and make them want to change. Vineet Nayar looks to them as an example of how to effectively manage a company, by inspiring and listening to the employees and making them the priority. That way managing people becomes less about directing them in what to do and more about motivating them to make their own decisions.