Cases in MIS in emerging market: Management Information System

The book on “Cases in Management Information System” presents a wide range of cases in different sectors such as healthcare, developmental activities, Microfinance, NGOs and bank operations. The book presents, the industry overview, current position of the organization in the industry and its business potential, what are the present challenges faced for tracking their business transactions, how improved MIS can help in overcoming these challenges, what would be the ROI (Return on Investment) for these investments for better tracking and monitoring their daily business transactions. The book also explains the approach that should be taken to calculate ROI, given that all the benefits of investment can not be measured. For example, in developmental sector and Microfinance industry, the benefits of technology investment can have impact at social, political and public levels. These impacts can generate good will and can decide the success of the investment. These aspects of using qualitative impacts have been shown in each chapter. Real life cases used in this book illustrates success and failure of the organizations related to planning and utilization of Management Information Systems.

The real life examples covered in this book are from healthcare, Microfinance, NGOs (working in development sectors) at national and international levels, banks (refinance and personal loan) and nodal organization for creating infrastructure in the state. The real life cases are based on the experience that these organizations have goen through while implementing MIS. The cases also depict the business benefits that have been reaped (both quantitatively and qualitative) after implementing the MIS. Towards the end of each case, ROI calculation ahs been provided to justify the needs for technology enabled MIS for supporting their strategies and operations.

These cases can be used by practitioners as examples for designing MIS in their own organizations. These cases can be taught in the management information system course, healthcare certification programs, postgraduate diploma courses, executive MBA programs, B.E. (IT Specialization), MCA and M.Sc. (Computer Science) courses. The cases can also be taught in Financial Management as well as in MDPs (Management Development Programmes, where senior executives from microfinance would be the target audience), workshops held for executives in NGOs and in training sessions for capacity building in development areas.
The cases can be used to illustrate the following themes:

• Developing a management information system that would help in servicing more patients in private and public healthcare systems.
• How MIS can be a strategic tool in making BASIX Microfinance Institutions (MFIs) more efficient and be able to increase their reach to poor people while being able to control and monitor disbursement.
• To understand how MIS can help in effective implementation of development projects in CYSD
• To understand how the proposed MIS can help overcome the limitations faced by DFID today
• To understand how to draw information flow at different levels and use that for designing MIS in IDCO.
• To understand how MIS can help in effective in meeting corporate objectives in NABARD.
• Evaluation of IT investment in public healthcare sector; how to calculate ROI for technological investment in a public hospital.
• How MIS helps in achieving higher productivity in ORUPA for marketing handicrafts.
• How ICT can be a strategic tool in making SKS Microfinance Institutions (MFIs) more efficient and be able to increase their reach to poor people while being able to control and monitor disbursement.
• ROI calculations for all these organizations.