How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

How To Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona The Complaining Cow. Using real-life examples, tips, advice, anecdotes and handy template letters, the author aims to help people overcome the hurdles of the consumer complaints process. The book provides essential advice on consumer law, how to complain effectively, how and where to take things further when you don t get a satisfactory response and useful contacts.