Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Bocklund, Lori, Bengtson, Dave (June 1, 2002) Paperback Buy on Amazon
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Bocklund, Lori, Bengtson, Dave (June 1, 2002) Paperback

Author Lori, Bengtson, Dave Bocklund
Publisher ICMI Press (International Customer Management
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Book Details
Author(s) Lori, Bengtson, Dave Bocklund
Publisher ICMI Press (International Customer Management
ISBN / ASIN B014ICMS5A
ISBN-13 978B014ICMS50
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