How to design information for User Experience: by using Human Centered Design (HCD) principles (Advanced Documents Book 2)

This ebook is meant for Technical Writers, Documentation Managers, Content Strategists, business stakeholders or other decision makers.
With this ebook, you can learn how to apply Human Centered Design (HCD) methods to documentation services, and produce User Experience (UX) ready documentation.
It explains how to carry out User Research methods on documentation and understand/capture the actual users’ state, requirements, desires, preferences, constraints, and so on by using the industry standard HCD techniques.
It also explains how to use the research findings and apply HCD methods to design delightful documents that would benefit the company.
It features Guidelines to conduct effective meetings/interviews, Storyboard-Wireframe-Mockup-Prototype model for documentation design, User Testing and Feedback Sheet to capture user response, and Analytics metrics to measure and track content usage.
Filled with plenty of examples, case study, and questionnaire, this book helps understanding the underlying concepts clearly.