Microsoft Dynamics CRM 2015 Online Deployment Digest: A handbook for Architects and IT Decision Makers (Contributes to MB2-706)

Welcome!
Let me start with some statistics about CRM in cloud.
• 47% of the CRM market is SAAS (Software as Service) based. The trend is increasing.
• 15% organizations have replaced most of the on premise software with SAAS; while 24% have gone hybrid.
• Integration, extension and collaboration is key to success in CRM.
There are two key takeaways from these statistics – CRM in cloud is the future and integration-collaboration is major factors for successful CRM deployments.
Our book is focused on these two factors. We are going to discuss Dynamics CRM online from the integration and collaboration point of view.
Microsoft has many products and capabilities in the space of single sign on, emails, collaboration, social engagement, marketing automation, knowledge management, document management, communication channels and mobile devices. We are going to discuss how Dynamics CRM online works with these capabilities from Microsoft.
We have also discussed CRM online from the subscription, tenancy, security and upgrade point of view.
The book has been targeted for the architects and IT decision makers. The architects and IT decision makers can use the book to understand the landscape of Dynamics CRM online in the collaborative and integrated environment.
The book can also be referred for the Microsoft Dynamics CRM Online Deployment (MB2-706) examination. We cover most of the content from this examination point of view.
We hope and wish that you enjoyed reading this book.
Best of Luck!

Chapter 1: Dynamics CRM online and the Ecosystem
Chapter 2: Understanding Tenants and Instances
Chapter 3: Data Encryption and Managing Updates
Chapter 4: Single Sign on with Organization’s Active Directory
Chapter 5: Integration with Exchange Email System
Chapter 6: Collaborate using Yammer and Office 365 Groups
Chapter 7: Integrate with Social Engagement and Dynamics Marketing
Chapter 8: Knowledge Management using Parature and Dynamics CRM
Chapter 9: Document Management using SharePoint
Chapter 10: Integrate with OneNote and Skype
Chapter 11: Access Dynamics CRM Online from Mobile Devices
Chapter 12: Integrate with On-Premise Systems