Say The Right Thing: Everyone's Guide To What To Say In Challenging Situations

Have to show up and don’t know WHAT to say?

Student? Executive? Parent? Introvert? Extrovert? We all want to SAY THE RIGHT THING
• At parties, networking events, and weddings
• With friends and acquaintances
• To rude people and bullies
• In asserting yourself
• With children, teenagers, and older individuals
• In the workplace
• With people who are seriously ill or grieving
• To high-powered and unique people

Pat Williams trains others in the complex art of communication. In Say The Right Thing, she guides you through the most common social situations so you can APPROACH THESE CHALLENGING CONVERSATIONS COMFORTABLY AND CONFIDENTLY.

“We all want practical ideas that we can apply right away. This book suggests not only what specifically we can say but how, why, and when to say it….”
Ian Cook, leadership consultant, professional speaker, executive coach, and author of Would They Call You Their Best Boss Ever?


“Modern technology has given us the benefit of speed and efficiency in our communication with each other. This has been beneficial to businesses and casual communication but not for interpersonal communication.

In Pat's thoughtful and heartfelt book, she reminds us that there are appropriate and sensitive ways to communicate with others in all life stages. In her calm and engaging style, she provides examples from various life situations for setting respectful boundaries and interacting with family, friends and colleagues of all ages in a variety of situations. Her compassionate stories reflect the importance of communicating with sensitivity and empathy, especially when working with people who are elderly and ill. This is a must-have book for those who want to build confidence in always saying the right thing.”
Dee Cascio, retirement lifestyle and re-career coach, professional speaker, and author of Ready To Retire? Successful Retirement Planning To Make The Best Of The Rest Of Your Life and Where Will YOU Retire? A Retirement Guide And Exercises For Deciding Where To Retire, Buy A Second Home, Or Relocate


“This thought-provoking book is such an easy read full of great suggestions and ideas that everybody can use! From wisdom for the youth to great suggestions on what to say in situations that are difficult for so many of us, it’s a breeze to read and you’ll feel enlightened as you ‘dog ear’ pages to reference when the need arises.”
Elizabeth Risley, RN, BSN, Risley Advisors


Everyday life puts us in many situations where we don’t know what would be the right thing to say. What words would be appropriate, and what words, even though we mean well, would be totally inappropriate? What do we say to someone who won’t stop talking, someone we disagree with, or someone who is sick? Say The Right Thing guides you, the reader, through 40 of the most common situations that are uncomfortable, challenging, or difficult, so you can move into these situations comfortably and confidently. Learn the complex art of saying the right thing from the author who serves on high-powered boards, trains business owners how to network, teaches college classes, and practices what she preaches.