Total Quality Management: Understanding TQM

This is a book that is written to help learners and managers to understand the basics of Total Quality Management. The book is written in a simple English language but in a comprehensive manner.

The concept of TQM is applicable to academics. It provides guiding principles for needed educational reform. In a classroom, teacher-student teams are the equivalent of industry s front-line workers. The product of their successful work together is the development of the student s capabilities, interests, and character. In one sense, the student is the teacher s customer, as the recipient of educational services provided for the student s growth and improvement. Viewed in this way, the teacher and the school are suppliers of effective learning tools, environments, and systems to the student, who is the school s primary customer.