BUILD AN AUTHORITATIVE CMDB: GO BEYOND YOUR SERVICE DESK FUNCTION - LEARN HOW TO DESIGN, & BUILD AN OPERATIONAL I.T SERVICE CENTRIC CMDB YOU CAN TRUST! ... MANAGEMENT CONCEPTS & DESIGNS Book 2)
Book Details
Author(s)Hichem Guemiri, Maxime Carrier
PublisherHGConcept.com
ISBN / ASINB01DOE9QLM
ISBN-13978B01DOE9QL2
MarketplaceGermany 🇩🇪
Description
The Configuration Management Database (CMDB) is a system, a database schema that holds all the information, inventories and documentation of both logical and physical components glued together to allow you manage your IT service centric organization.
It’s important to note that this book is not intended as a replacement for any existing vendor’s technical documentation, but, rather as a supplement source of information gathered over the last decade, based on experience and expert’s knowledge.
Either you are implementing a CMDB for the 1st time, migrating from a legacy ITSM solution, or trying to squeeze value from your current untrusted and unusable CMDB, the only key for success is bring together the following three components together: PEOPLE, PROCESS and PRODUCT in order to bring value to your users.
Using this book, you will learn how to maximize the value and minimize the risks of investing in consolidating your data needed to run your enterprise onto a single trusted CMDB. The 7 top values you can expect from this book are:
1.Guided steps in order to organize your design workshops and document your conceptual CMDB blueprint model.
2.A Process guides to help you put in place your CMDB governance and processes.
3.A list of related ITIL processes, how they interact, and make use of the CMDB.
4.Defined process roles and responsibilities.
5.Step by step activities to improve your configuration maturity.
6.Detailed roadmap and strategy to build the CMDB.
7.Configuration metrics and reports to implement.
I am always asked these questions; I will attempt to answer them inside this book:
01. What is a CMDB?
02. Why implement a CMDB?
03. Should we start with a CMDB?
04. What is the different between Asset and Configuration?
05. Must we implement an Asset program first?
06. Where should we start?
07. Why do I need a cmdb blueprint? How do we document the blueprint?
08. How much it cost to implement a CMDB?
09. Do you have a plan available?
10. Is the CMDB still relevant today?
For any questions, feedback or inquiries / Contact us at INFO@HGConcept.com
It’s important to note that this book is not intended as a replacement for any existing vendor’s technical documentation, but, rather as a supplement source of information gathered over the last decade, based on experience and expert’s knowledge.
Either you are implementing a CMDB for the 1st time, migrating from a legacy ITSM solution, or trying to squeeze value from your current untrusted and unusable CMDB, the only key for success is bring together the following three components together: PEOPLE, PROCESS and PRODUCT in order to bring value to your users.
Using this book, you will learn how to maximize the value and minimize the risks of investing in consolidating your data needed to run your enterprise onto a single trusted CMDB. The 7 top values you can expect from this book are:
1.Guided steps in order to organize your design workshops and document your conceptual CMDB blueprint model.
2.A Process guides to help you put in place your CMDB governance and processes.
3.A list of related ITIL processes, how they interact, and make use of the CMDB.
4.Defined process roles and responsibilities.
5.Step by step activities to improve your configuration maturity.
6.Detailed roadmap and strategy to build the CMDB.
7.Configuration metrics and reports to implement.
I am always asked these questions; I will attempt to answer them inside this book:
01. What is a CMDB?
02. Why implement a CMDB?
03. Should we start with a CMDB?
04. What is the different between Asset and Configuration?
05. Must we implement an Asset program first?
06. Where should we start?
07. Why do I need a cmdb blueprint? How do we document the blueprint?
08. How much it cost to implement a CMDB?
09. Do you have a plan available?
10. Is the CMDB still relevant today?
For any questions, feedback or inquiries / Contact us at INFO@HGConcept.com
