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As the global Internet population continues to grow, electronic commerce is growing as well. By the end of 2015, e-commerce is expected to generate over $400 billion annually. This huge market encompasses traditional e-commerce, as well as m-commerce (which is growing faster than any other sector) and location-based e-commerce.
This self-study guide based on a two-day workshop program will teach entrepreneurs how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s competitive market.
What Will Students Learn? ? Describe what the terms e-commerce and m-commerce mean ? Develop an e-commerce business plan ? Evaluate e-commerce software options ? Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process ? Test, launch, and update your e-commerce site ? Design engaging, responsive web content ? Understand e-commerce payment options and choose appropriate options for your site ? Use appropriate tools to track key e-commerce metrics ? Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management ? Create a marketing plan with all the essential elements ? Market your online store using social media and other appropriate channels ? Use discounts and promotions to market your e-commerce business ? Understand what security and privacy issues face e-commerce businesses and handle customers’ information accordingly ? Protect your intellectual property ? Identify the rules and regulations that will govern your e-commerce businesses
What Topics are Covered? ? Getting to Know E-Commerce ? E-Commerce Building Blocks ? Software Options and Solutions ? Building Your Online Store ? The Finishing Touches ? Creating an Engaging User Experience ? Transaction Management ? M-Commerce ? E-Commerce Analytics ? Supporting Your E-Commerce Business ? Security and Fraud Awareness ? Rules and Regulations