Stories in transforming ITIL® best practice into operational success Books in Order
2 books from the Stories in transforming ITIL® best practice into operational success series by Daniel McLean, in reading order.
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The ITSM Iron Triangle - Incidents, changes and problems (Stories in transforming ITIL® best practice into operational success Book 1)
Book 1
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Integrated Measurement - KPIs and Metrics for ITSM (Stories in transforming ITIL® best practice into operational success Book 3)
Book 3
Reading order is taken from the volume numbers in each book's title. Where a volume number is missing from a title, that book sorts by title and may be out of place.