The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Moments of Truth
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Book Details
Author(s)Jan Carlzon
PublisherHarperBusiness
ISBN / ASIN0060915803
ISBN-139780060915803
AvailabilityUsually ships in 24 hours
Sales Rank167,502
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
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