Service Management: Operations, Strategy, and Information Technology

Name: Service Management: Operations, Strategy, and Information Technology
Author: James A. Fitzsimmons, Mona J. Fitzsimmons
ISBN: 9780070217607

Author James A. Fitzsimmons, Mona J. Fitzsimmons

Publisher Mcgraw-Hill College

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Book Details

Author(s)James A. Fitzsimmons, Mona J. Fitzsimmons

PublisherMcgraw-Hill College

ISBN / ASIN0070217602

ISBN-139780070217607

AvailabilityUsually ships in 1-2 business days

Sales Rank4,075,681

MarketplaceUnited States 🇺🇸

Description ▲

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.