Service Management: Operations, Strategy, and Information Technology
Book Details
Publisher
Mcgraw-Hill College
ISBN / ASIN
0070217602
ISBN-13
9780070217607
Availability
Usually ships in 1-2 business days
Sales Rank
#4,075,681
Marketplace
United States 🇺🇸
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Description
Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
