Total Quality Management
📄 Viewing lite version
Full site ›
Book Details
Author(s)Arthur R. Tenner & Irving J. DeToro
PublisherAddison Wesley
ISBN / ASIN0201633493
ISBN-139780201633498
Sales Rank13,817,164
MarketplaceUnited States 🇺🇸
Description ▲
Three steps to continuous improvement will prove to be a classicfor both service companies and the service side of management alike.