The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

This cutting edge and comprehensive book—with contributionsfrom the star faculty of Cornell University's School of HotelAdministration—offers the latest thinking on the bestpractices and strategies for hospitality management. A must forstudents and professionals seeking to enter or expand their reachin the hospitality industry, The Cornell School of HotelAdministration on Hospitality delivers the authoritative advice youneed to:

• Develop and manage a multinational career and become a leader inthe hospitality industry

• Maximize profits from franchise agreements, managementcontracts, and leases

• Understand and predict customer choices, and motivate your staffto provide outstanding service

• Manage hospitality businesses and the real estate underlying thebusinesses

• Control costs, coordinate branding strategy, and manageoperations across multiple locations

• 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
• Revenue Superstar!: The Simple Rules of Hotel Revenue Management
• Four Seasons: The Story of a Business Philosophy
• Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company
• Hotel Design, Planning, and Development (Second Edition)
• Introduction to Revenue Management for Hotels: Tools and strategies to maximize the revenue of your property
• Hotel Operations Management (3rd Edition)
• Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)