Delivering and Measuring Customer Service This isn't rocket Surgery!

Name: Delivering and Measuring Customer Service This isn't rocket Surgery!
Author: Richard D. Hanks
ISBN: 9780578046044

Author Richard D. Hanks

Publisher Duff Road Endeavors

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Book Details

Author(s)Richard D. Hanks

PublisherDuff Road Endeavors

ISBN / ASIN0578046040

ISBN-139780578046044

Sales Rank1,473,812

MarketplaceUnited States 🇺🇸

Description ▲

Stephen R. Covey called this, "THE FINEST BOOK ON CUSTOMER SERVICE I'VE READ." Finally, a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve!