Seamless Government: A Practical Guide to Re-Engineering in the Public Sector
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Book Details
Author(s)Russell M. Linden
PublisherJossey-Bass
ISBN / ASIN078790015X
ISBN-139780787900151
AvailabilityUsually ships in 24 hours
Sales Rank3,061,861
MarketplaceUnited States 🇺🇸
Description ▲
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.