Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much More
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Book Details
Author(s)Gerard Blokdijk
PublisherEmereo Publishing
ISBN / ASIN0980471613
ISBN-139780980471618
Sales Rank5,071,028
MarketplaceUnited States 🇺🇸
Description ▲
Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with & in ITIL® Framework Service Level Agreements (SLAs) for IT Service Management roles & environments.