Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry, 2nd Edition helps today’s hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees’ attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.

• Kotler: Marketin Hospital Tourism _7 (7th Edition)
• Professional Event Coordination
• Professional Meeting Management: A Guide to Meetings, Conventions, and Events
• Marketing for Hospitality and Tourism (6th Edition)
• Contemporary Club Management
• Hospitality Law: Managing Legal Issues in the Hospitality Industry
• Managerial Accounting for the Hospitality Industry
• Selling Hospitality: A Situational Approach (Hospitality and Tourism)
• Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
• Service America!: Doing Business in the New Economy