ITIL For Dummies, 2011 Edition

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

• Understanding how ITIL can help you
• Getting to grips with ITIL processes and the service lifecycle
• Implementing ITIL into your day to day work
• Learn key skills in planning and carrying out design and implementation projects

• ITIL For Beginners: The Complete Beginner's Guide to ITIL
• ITIL Foundation Exam Study Guide
• Service Management For Dummies
• ITSM: QuickStart Guide - The Simplified Beginner's Guide to IT Service Management
• ITIL®v3 Foundations: A Time-Compressed Resource To Passing The ITIL®v3 Foundations Exam On Your 1st Attempt! (Cram to Pass)
• Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)
• Agile Project Management For Dummies
• Agile Project Management For Dummies (For Dummies (Computer/Tech))
• The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
• Scrum For Dummies