7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others

Employees are VERY important to the success of any business! However, feeling unappreciated is the number one reason why employees leave their jobs. As recruitment costs continue to rise, this does not have to be your reality. Caring for someone is an action ... as a manager, you must put in some effort to connect with your team to exhibit your thoughtfulness, concern, and compassion. Learn about seven of those ways in this value-added booklet where author Jokima Hiller shares her real-life experiences.

• 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
• Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
• The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
• Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality
• Down and Out in Paris and London
• The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
• Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company
• Setting the Table: The Transforming Power of Hospitality in Business