Conducting a Contact Center Assessment

Name: Conducting a Contact Center Assessment
Author: Michael Cusack
ISBN: 9781481865272

Author Michael Cusack

Publisher Online Customer Care

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Book Details

Author(s)Michael Cusack

PublisherOnline Customer Care

ISBN / ASIN1481865277

ISBN-139781481865272

AvailabilityUsually ships in 24 hours

Sales Rank1,356,716

MarketplaceUnited States 🇺🇸

Description ▲

Using key areas of focus to include efficiency, effectiveness, capability and competitive differentiation, this book is designed to help managers identify opportunities for improvement by describing a step-by-step process for conducting a contact center assessment.