The Call Center Dictionary

Name: The Call Center Dictionary
Author: Madeline Bodin, Keith Dawson
ISBN: 9781578200955

Author Madeline Bodin, Keith Dawson

Publisher CRC Press

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Book Details

Author(s)Madeline Bodin, Keith Dawson

PublisherCRC Press

ISBN / ASIN1578200954

ISBN-139781578200955

AvailabilityUsually ships in 24 hours

Sales Rank2,350,828

MarketplaceUnited States 🇺🇸

Description ▲

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,