Designing the Best Call Center for Your Business, 2nd Edition
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Book Details
Author(s)Brendan B. Read
PublisherCRC Press
ISBN / ASIN1578203139
ISBN-139781578203130
AvailabilityUsually ships in 24 hours
Sales Rank3,698,582
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
Description ▲
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
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