Leading Total Quality: Management's Role in Aligning Leadership & Total Quality Practice
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Book Details
Author(s)Orlando E. Blake PhD
PublisherBooklocker.com, Inc.
ISBN / ASIN1591133599
ISBN-139781591133599
AvailabilityUsually ships in 24 hours
Sales Rank7,718,113
CategoryPaperback
MarketplaceUnited States 🇺🇸
Description ▲
How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.