Internet Self-Service in Kundenbeziehungen: Gestaltungselemente, Prozessarchitektur und Fallstudien aus der Finanzdienstleistungsbranche (German Edition)
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Book Details
Author(s)Harald Salomann
PublisherGabler Verlag
ISBN / ASIN383490841X
ISBN-139783834908414
AvailabilityUsually ships in 24 hours
Sales Rank99,999,999
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
Description ▲
Harald Salomann präsentiert Handlungsempfehlungen zur Gestaltung von Internet Self-Services in Kundenbeziehungen von Finanzdienstleistern. Er leitet Anforderungen für die Planung, Konzeption und Umsetzung in kundenorientierten Prozessen ab.
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