Call Centre Down Under: True Stories from an Australian Call Centre

Matt Stone has 13 years experience working at the customer service coal face. He toiled for a large multinational finance company at one of their Australian operations.

Ever phoned into a call centre and wondered why your question wasn't answered properly? Did you ever wonder why you were put on hold for half an hour and still you didn't get any help? Matt spills the beans on the shambolic and messy way modern corporations are run, as opposed to the glossy veneer.

This is a real, true life account, written in a punchy, well paced style. If you liked Barbara Ehrenreich's classic Nickel and Dimed, then you'll eat up Call Centre Down Under