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Customer Support Guide: Turn your customers into fans

Author Max Al Farakh, Alex Jumašev
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Book Details
ISBN / ASINB01IU7FCRK
ISBN-13978B01IU7FCR2
MarketplaceFrance 🇫🇷

Description

A free ebook on all the things customer support. Some of the things you'll learn:

How to apologize to a customer
How to handle feature requests
How to prioritize your support queue
How to handle downtimes
Dealing with difficult customers
How to say "No" to a customer
How to WOW your customers
Building a support site for your startup