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The Anton Press
Books by Publisher: The Anton Press
6 books
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Offshore Outsourcing Opportunities
Dr. Jon Anton, John Chatterley
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From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
Jon Anton, R. Scott Davis
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Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Jon Anton, Lisa M. Schwartz, Natalie L. Petouhoff
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How to Conduct a Call Center Performance Audit: A to Z
Dr. Jon Anton, Dru Phelps
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Customer Relationship Management Technology
Dr. Jon Anton, Bob Vilsoet
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Contact Center Management "By the Numbers"
Jon Anton, Kamal Webb
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