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Books by Ann Biere

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4 books found
Keeping the high-tech high-touch. (banking technology): An article from: Bank Marketing
Keeping the high-tech high-touch. (banking technology): An …
By: Ann Biere
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Solving mystery shopping. (includes related article on techniques for conducting successful employee contest and guidelines for effective mystery shopper program): An article from: Bank Marketing
Solving mystery shopping. (includes related article on tech…
By: Ann Biere
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A measure of success. (customer service): An article from: Bank Marketing
A measure of success. (customer service): An article from: …
By: Ann Biere
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Identifying world-class customer service goals.: An article from: Bank Marketing
Identifying world-class customer service goals.: An article…
By: Ann Biere
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