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Books by Brendan Read

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18 books found
Telemarketing rules, enforcement, issues, and taxes.(Compliance Desk): An article from: Customer Interaction Solutions
Telemarketing rules, enforcement, issues, and taxes.(Compli…
By: Brendan Read
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Meshing the media, and channels.(CALL CENTER Technology)(Company overview): An article from: Customer Interaction Solutions
Meshing the media, and channels.(CALL CENTER Technology)(Co…
By: Brendan Read
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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
The Complete Guide to Customer Support: How to Turn Technic…
By: Joseph Fleischer, Brendan Read
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Designing the next-gen contact center.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Designing the next-gen contact center.(OPERATIONS and Manag…
By: Brendan Read
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Salesforce.com's Chatter on social CRM.(COVER Story)(Cover story): An article from: Customer Interaction Solutions
Salesforce.com's Chatter on social CRM.(COVER Story)(C…
By: Brendan Read
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Remaking business intelligence.: An article from: Customer Interaction Solutions
Remaking business intelligence.: An article from: Customer …
By: Brendan Read
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The home agent handshake.(CALL CENTER Technology): An article from: Customer Interaction Solutions
The home agent handshake.(CALL CENTER Technology): An artic…
By: Brendan Read
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From QM to QM.(OPERATIONS and Management): An article from: Customer Interaction Solutions
From QM to QM.(OPERATIONS and Management): An article from:…
By: Brendan Read
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Performing analytics for a tough crowd.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Performing analytics for a tough crowd.(OPERATIONS and Mana…
By: Brendan Read
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Staffing for the next-gen contact center.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Staffing for the next-gen contact center.(OPERATIONS and Ma…
By: Brendan Read
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Needs-meeting CRM.(CRM, BPO & Teleservices)(Company overview): An article from: Customer Interaction Solutions
Needs-meeting CRM.(CRM, BPO & Teleservices)(Company ove…
By: Brendan Read
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Making homes for contact centers.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Making homes for contact centers.(OPERATIONS and Management…
By: Brendan Read
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Energizing the employees.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Energizing the employees.(OPERATIONS and Management): An ar…
By: Brendan Read
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Enabling your agents to go home.(WORKFORCE Optimization): An article from: Customer Interaction Solutions
Enabling your agents to go home.(WORKFORCE Optimization): A…
By: Brendan Read
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Making multimedia work.(CASE Study): An article from: Customer Interaction Solutions
Making multimedia work.(CASE Study): An article from: Custo…
By: Brendan Read
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Speech rec: temporary slowdown, faster adoption ahead.(WORKFORCE Optimization): An article from: Customer Interaction Solutions
Speech rec: temporary slowdown, faster adoption ahead.(WORK…
By: Brendan Read
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The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session ... article from: Customer Interaction Solutions
The IP switch: in buying voice services contact centers are…
By: Brendan Read
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Continuing the service.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Continuing the service.(OPERATIONS and Management): An arti…
By: Brendan Read
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